Service & Customer Experience Specialist
Full Job Description
Mobile Auto Mechanics Truck and Equipment Repair — Deer Park, NY
Pay: Based on experience + performance incentives
Schedule:
Monday–Friday: 7:00 AM – 5:00 PM
No remote work
Location:
18 Brandywine Dr
Deer Park, NY 11729
United States
Why Service Pros Choose Mobile Auto Mechanics
Mobile Auto Mechanics is a leading Long Island provider of mobile and in-shop commercial truck and heavy equipment service, repair, fleet maintenance, and diagnostics — supporting fleets, contractors, municipalities, and commercial operations across the region since 2010.
Our team delivers trusted service with professionalism, consistency, and a strong reputation for getting customers back on the road quickly and reliably.
What You’ll Be Doing
This is a customer-centric service role responsible for driving exceptional client communication and accurate shop coordination.
Daily Responsibilities:
• Greet customers and collect vehicle/fleet details
• Schedule service appointments and dispatch field technicians
• Communicate diagnostic findings and repair recommendations
• Prepare estimates and write work orders
• Follow up with customers on approvals and service completion
• Coordinate with technicians and parts teams to track job status
• Maintain professional phone, text, and email communication
What We’re Looking For
Required:
• 1–3 years customer service or service desk experience
• Excellent communication and organization skills
• Ability to manage multiple service requests and follow up
• Professional phone presence and email skills
Preferred (Not Required):
• Automotive or fleet service industry experience
• Understanding of truck, diesel, or heavy equipment services
Pay & Benefits
• Competitive pay + performance incentives
• Paid time off
• Paid training and professional growth
• Stable year-round work
• Supportive teamwork environment
Who Succeeds Here
Service team members who thrive here are:
• Excellent communicators
• Customer focused and organized
• Dependable and punctual
• Comfortable in a fast-paced shop environment
Job Type: Full-time
Pay Range: Based on experience
Work Location: In person (Deer Park, NY)
Job Category: Service Advisor