Labor Rate: $225 per Hour – Estimated by manufacturer’s book time. If manufacturer book time is not available or job specifications are unique, labor hours will be reflective of the repair.

Diagnostic Labor Rate: $250 per hour – 1 Hour minimum charge for all diagnostic work. All repairs are subject to additional charges for parts and labor estimated by book time, or labor hours will be reflective of the repair.

Warranty: We provide a 12-Month / 12,000-Mile Limited Warranty covering parts and labor against defects in materials and workmanship, whichever occurs first. This warranty does not cover wear-and-tear items, electrical components, tires, failures caused by abuse, accidents, alterations, or consequential damages.

Scheduling: All appointments are scheduled with a two-hour window. If technician arrives within window and vehicle/keys are not available, the customer will be responsible for a service call fee equal to ½ hour of labor plus applicable travel
charges.

Rescheduling / Cancellation: Appointments must be rescheduled/cancelled at least 2 hours before appointment start time or customer will be responsible for ½ Hour Labor charge.

Special Order Components: All special order or dealer ordered parts must be pre-paid for by the customer at the time of work order approval.

First Service: All first-time customers must pay the full invoice upon completion. For mobile services, payment of the travel fee and the first hour of labor is required before a technician is dispatched. Accepted payments are credit card only—business and personal checks are not accepted.

Credit Account: All customers requiring payment terms must complete a credit application with Interstate Billing Services. CREDIT APPLICATION – COUNTRY Interstate Billing Service : There are no costs or interest charges for using this service. Payment terms are set at 30 days, statements will be emailed to your requested account and all payments shall be remitted to Interstate Billing Service PO Box 2208, DECATUR, AL 35609-2208. Your account number and invoice number should be written on checks. If an account becomes delinquent; Mobile Auto Mechanics Inc. may refuse to continue future service until Interstate Billing Service account becomes re-activated after payments received.

COD Accounts: All COD accounts require authorization of a credit card for deposits and final balances at completion. Written approval is required for all work orders. Approved estimates over $500 require a 50% deposit before work begins

Zone Pricing: Travel Fees will be implemented by “zone”. Service call fee will be charged per tech, per visit to the jobsite. If multiple vehicles are serviced at time of visit only one service call fee will be charged. Zone pricing applies to all service calls. Please refer to the attached Zone Map for details.